Conflict Resolution Services
Conflict or Dispute Resolution: Online or Face-to-Face

CRC Educational Workshops

Changing Conflict

Our first programme/workshop under the title ‘Changing Conflict’ is our school/community based workshop. This programme was piloted with second level schools in Galway in 2016 and is now being run across Galway City and County in post-primary schools (transition and 5th year classes only) and at third level. The pilot programme is a school based initiative, where our CRC Mediators and Facilitators provide an introduction to conflict management and the skills required to deal effectively with conflict. Participating students gain the skills and knowledge required to understand and manage conflict within a structured educational environment.

The programme was piloted in 2016 a with multiple schools within Galway City – with the assistance and approval of the school’s relevant boards of management and in partnership with the NUI Galway EXPLORE programme. In 2017 the programme was provided to a further three secondary schools and has been adapted to suit community organisations, businesses and government bodies such as local councils.


Changing Conflict – Programmes/Workshops:


Schools Programme/Workshop

Aim: To provide conflict resolution training to young people and community groups

The programme can assist people with:

  • Understand similarities and differences (exclusion and inclusion)
  • Understand that perceptions vary and how to avoid bias
  • Understand the nature of communication and the requirement to communicate effectively to resolve conflict.
  • Realise that conflict is present and the need to deal effectively with conflict to ensure that all persons and interests are respected
  • Learn that there is a requirement to engage in mechanisms and methods to resolve conflict
  • Learn to undertake practice negotiation and a trial mediation
  • Gain skills and training in active listening, better communication (two-way), cooperation with others as part of a team, appropriate assertiveness in resolving conflict etc.


Intercultural Mediation Advocacy Programme (IMAP)

The CRC also provides the Intercultural Mediation Advocacy Programme (IMAP). The objective of IMAP is to engage leaders and activists from our migrant and minority communities to become mediation advocates within their communities and to act as informal representatives for their members in mediations. IMAP also helps to illuminate the benefits of mediation to foster inclusion, diversity, equality and intercultural understanding in Irish society.