Conflict Resolution Services
Conflict or Dispute Resolution: Online or Face-to-Face

CRC Educational Workshops

Changing Conflict

The first programme/workshop under the title ‘Changing Conflict’ that our CRC developed was/is our schools based workshop. This educational workshop is run across Galway City and County in post-primary schools (transition and 5th year classes only) and at third level. Within the workshop our CRC Mediators and Facilitators provide an introduction to conflict management and the skills required to deal effectively with conflict. Participating students gain the skills and knowledge required to understand and manage conflict within a structured educational environment.

The programme was piloted in 2016 a with multiple schools within Galway City – with the assistance and approval of the school’s relevant boards of management and in partnership with the NUI Galway EXPLORE programme.


‘Changing Conflict’ Workshops:


Schools Programme/Workshop:

Aim: To provide conflict resolution training to young people and community groups

The programme can assist students with:

  • Understand similarities and differences (exclusion and inclusion)
  • Understand that perceptions vary and how to avoid bias
  • Understand the nature of communication and the requirement to communicate effectively to resolve conflict.
  • Realise that conflict is present and the need to deal effectively with conflict to ensure that all persons and interests are respected
  • Learn that there is a requirement to engage in mechanisms and methods to resolve conflict
  • Learn to undertake practice negotiation and a trial mediation
  • Gain skills and training in active listening, better communication (two-way), cooperation with others as part of a team, appropriate assertiveness in resolving conflict etc.

Intercultural Mediation Advocacy Programme (I MAP): the objective of IMAP is to engage leaders and activists from our migrant and minority communities to become mediation advocates within their communities and to act as informal representatives for their members in mediations. IMAP also helps to illuminate the benefits of mediation to foster inclusion, diversity, equality and intercultural understanding in Irish society.

Inclusive, Communication, Advocacy & Negotiation (I CAN): a rights based programme for women. An interpersonal communication skills and human rights programme created by women for women. It aims to empower women to improve their economic circumstances through learning the soft skills of interpersonal communication and negotiation. It is a needs and rights based inclusive learning programme that supports diversity and equality in the workplace.

Furthermore, from time to time the CRC provides mediation information sessions to the general public.